Updates & Firmware

Question 1

How do I update my camera's firmware?

Accepted Answer

Open the camera you want to update, go to Settings, then the General section. You will see the current firmware version. If it is up to date, no action is needed. If an update is available, you will see a download icon next to the firmware version. Click it to start the update. Important: An SD card must be inserted in the camera for the firmware update to work.

Question 2

I don't see a firmware update option for my camera

Accepted Answer

That means there is no new firmware release for your camera right now. Updates appear automatically — a download icon shows up next to the firmware version in Settings > General whenever we publish a new release for your camera model. Also make sure an SD card is inserted in the camera — the update flow needs it.

Question 3

My camera is stuck after a firmware update

Accepted Answer

Wait at least 5 minutes — the camera may still be rebooting after the update. If it is still stuck, unplug the power for 10 seconds and plug it back in. As a last resort, hold the reset button for 10 seconds — the camera will restore to defaults.

Firmware Updates

Rollback & Recovery

Other Support Topics

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