Camera Offline

• This applies to Augentix series cameras which have a red indicator light on the camera body.
• Blinking Red Light = Camera has power but is not connected to the internet. Check your SIM data pack, WiFi connection, or LAN cable.
• Stable Red Light = Camera is powered on and connected to the internet.
• No Light = Camera is not receiving power. Check the power adapter and socket.

• Stable Green Light = Active internet connection.
• Blinking Green Light = No internet connection.
• No Light = Cable not connected or camera has no power.

• Confirm the SIM card is inserted correctly and clean.
• Test the SIM in a phone to check data availability.
• Check the LAN light — blinking means no data.

Reduce the quality of the camera and check your internet speed.

• SIM card may not have an active data pack.
• No network service in your area.

• Ensure the SIM card has an active data plan.
• Check network signal strength.
• Try rebooting the camera.

• The camera failed to connect to WiFi.
• Ensure the WiFi credentials are correct and signal strength is good.

• If your camera is SIM-based: Check if your data pack is still active — the camera will go offline once the data is exhausted. Recharge the SIM with a data plan and restart the camera.
• Check network strength: Make sure the camera has good signal strength for the network it's connected to (WiFi or SIM). Weak signal causes intermittent disconnections.
• Check for power fluctuations: Ensure the camera is getting stable power. Frequent power cuts or unstable voltage can cause the camera to restart and go offline repeatedly.
• If the issue persists after checking all the above, please create a support ticket and our team will investigate further.