Installation & Setup

Question 1

How do I add a camera to the app or portal?

Accepted Answer

On the App: Open the app → Login → Tap 'Other' in the footer → Tap 'Add New Device' button at the top (below logo) → Enter a Device Name (e.g. Gate1, Gate2) → Scan the QR code on the camera box or manually enter the Device ID (format: ATPL-XXXX-YYYYY) printed on the box. On the Portal: Open the portal → Login → Click 'Add New Device' button in the header → Enter a Device Name (e.g. Gate1, Gate2) → Scan the QR code on the camera box or manually enter the Device ID (format: ATPL-XXXX-YYYYY) printed on the box.

Question 2

How do I connect my camera to WiFi?

Accepted Answer

Step 1: Give power to the camera. It will do initial setup and speak 'Please configure network'. Step 2: Open the app → Login → Go to your WiFi camera card → Tap the three dots (⋮) menu → Select 'Wifi Config'. Step 3: In the modal, enter your WiFi name and WiFi password → Tap 'Generate QR'. Step 4: Scan the generated QR code with your camera within 120 seconds. Note: Once generated, you can reuse the same QR code in the future to connect the camera to that WiFi network again.

Question 3

My camera isn't turning on. What do I check?

Accepted Answer

Ensure power supply is 12V 1A. Confirm adapter is connected to a stable source.

Question 4

What tools do I need for camera installation?

Accepted Answer

Screwdriver Drill Hammer Wall/ceiling anchors (provided in the kit)

Question 5

Can I mount Dome cameras on walls and ceilings?

Accepted Answer

Yes, Dome cameras support: Wall mounting (using a stand) Ceiling mounting (direct to surface)

Adding Devices to Account

WiFi Configuration

Mounting & Hardware

Other Support Topics

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