Device Health

Question 1

How do I reset my camera?

Accepted Answer

There are two reset buttons on the camera: 1. One next to the SD card slot. 2. One inside the LAN port. Press and hold either reset button for 5-10 seconds until the camera reboots.

Question 2

What happens after I reset the camera?

Accepted Answer

All network settings (SIM/WiFi) are cleared and the camera returns to factory defaults. SD card recordings are kept (unless you format the card). You will need to reconfigure WiFi or SIM settings to bring the camera back online.

Question 3

How do I reboot my camera remotely?

Accepted Answer

Go to Camera Settings > System > Reboot. The camera will restart and reconnect within 1-2 minutes.

Question 4

What does the red light on my camera mean?

Accepted Answer

This applies to Eco Series cameras with a red indicator light on the body. Blinking Red Light = Camera has power but is NOT connected to the internet. Check your SIM, WiFi, or LAN cable. Stable Red Light = Camera is powered on and connected to the internet. No Light = Camera is not receiving power. Check the power adapter and socket.

Question 5

My camera is making a clicking noise

Accepted Answer

A clicking sound is usually the IR cut filter switching between day and night mode — this is completely normal. If the clicking is continuous, unusually loud, or out of pattern, the IR mechanism may need inspection.

Question 6

How do I use the PTZ controls?

Accepted Answer

Open the camera's live view on the dashboard. Pan, tilt, and zoom controls appear directly on the live view. Only PTZ-enabled camera models support these controls.

Question 7

PTZ is not moving

Accepted Answer

Check that your camera model supports PTZ (only PTZ models have motors). Make sure the PTZ controls are visible on the live view. Try rebooting the camera. If PTZ is enabled but not responding, it may be a hardware issue.

Reset & Reboot

Indicator Lights & Sounds

PTZ Controls

Other Support Topics

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