App & Dashboard

Question 1

I forgot my password. How do I reset it?

Accepted Answer

On the login page, click the Forgot Password button. Enter your registered email address. You will receive a password reset link in your email. Click the link, enter your new password, confirm it, and submit. Your password will be updated.

Question 2

How do I change my password?

Accepted Answer

On the Portal: Click on your profile icon in the header and select Change Password. On the App: Go to Others section, tap My Profile, then select Change Password. Enter your new password, confirm it, and save.

Question 3

How can I add a new camera to the Arcis dashboard?

Accepted Answer

Go to view.arcisai.io, sign in. Click "Add New Device". Enter the Device Name and Device ID (printed on the camera).

Question 4

How do I know if a camera is online or offline?

Accepted Answer

Green indicator = Camera is online. Red indicator = Camera is offline/disconnected.

Question 5

I can't view live feed on VMS

Accepted Answer

Confirm the camera is online. Check SIM card and internet. Make sure Device ID is added correctly in VMS.

Question 6

What's the difference between Grid View and List View in VMS?

Accepted Answer

Grid View = Multiple live feeds in a tiled layout. List View = Detailed camera info in a vertical list.

Question 7

How do I share a camera with another user?

Accepted Answer

Click the three-dot menu on the camera tile. Choose "Grant Access to Another User." Enter the user's email/mobile.

Login & Account

Web Dashboard / VMS

Other Support Topics

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